IT Service Management

☑ Основы вакансии:

Опыт работы: более 6 лет.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Место работы (точный адрес): Республика Казахстан, Атырау, г. ул.Новая 2А.

☑ Актуальность объявления:

Это объявление № 18564080 добавлено в базу данных: Четверг, 23 мая 2024 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 3 июня 2024 года.

☑ Репутация компании "ТОО AYACOM":

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☑ Подробности о вакантном месте:

? Day-to-day management and maintenance of IT/IM processes
? Ensure the overall effectiveness of the IT/IM
? Chair required IT governance review board meetings
? Act as recognized Subject Matter Expert for integrated service management (ITIL based) processes and ITSM in IT/IM
? Make sure to have current documented work instructions or guidelines for each process, with staff fully instructed on why and how to use them consistently and required operational, service management and compliance reporting
? Coordinate an integrated Service Management improvement plan based on industry best practices, performance KPIs and other relevant metrics, reviews and audits, etc.
? Ensure ongoing alignment between the processes defined in IT Process Framework including procedures/work instructions used in IT/IM organizations
? Ensure proper stabilization and embedding of new common ways of working through compliance reporting, coaching and follow-up actions and improvement initiatives
? Advise and assist IT/IM delivery managers and team leaders in further embedding the common ITSM processes and work instructions
? Ensure a common IT Service Management toolset is used in a consistent and documented way by all IT/IM service delivery organizations
? Act as the Change Management focal point for any planned changes of the ITSM
? Act as the Release Management FP for IT/IM processes and tools
? Collecting requirements for changes, new functionality, enhancements and submit them with the ITSM Toolkit owner
? Maintain an integrated Service Management programme plan and reports, including effectiveness rating and benefits realization
? Manage Programme risks and issues
? Prepare for Steering Committees, Advisory Boards, Review Boards: MoMs, action items follow-up, presentation materials, reports, slides and background info as required

Services delivered as per an industry framework like ITIL or COBIT.

Education: Bachelor’s Degree or higher in Engineering, Information Technology or related field.

Knowledge: Good knowledge of ITIL Fundamentals
Good knowledge about IT/IM service delivery and support
Good knowledge of ITSM tools
Good knowledge of IT governance and frameworks
Good understanding of business processes of a production operations company
Good knowledge of Project Management
Good knowledge of Financial Management
Good knowledge on standard IT desktop applications like: MS Word, MS Excel, MS Visio, MS PowerPoint
Good administrative and support skills
Intermediate level of English: writing and speaking

Experience: 5+ years’ experience in IT Service Management area or in IT Support (Infrastructure support and/or business application support, preferably both)

Certification: Must have: ITIL Intermediate Certification Preferred to have: ITIL Expert certification

Work schedule: 5/2, 40-hour work week

Work location: remote or on company facilities. Business trips may be required

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; Телекоммуникации, связь; Услуги для бизнеса; Электроника, приборостроение, бытовая техника, компьютеры и оргтехника; .

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