Customer support manager

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 40000 руб..

Примерное место работы: Россия, Петропавловск-Камчатский.

☑ Актуальность объявления:

Это объявление № 8976869 добавлено в базу данных: Вторник, 14 мая 2024 года.

Дата его обновления на этом интернет-ресурсе: Среда, 15 мая 2024 года.

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☑ Подробности о вакантном месте:

Who we are

Revealbot is an automation platform for Facebook and Google ads that is used by over 500 agencies and brands around the world to improve their marketing. Launched in 2016 as a Slack chatbot, today Revealbot is one of the most advanced optimization tools. In 2018 Revealbot has become one of the two official Facebook Marketing Partners in Russia. The majority of our clients are based in the US and other English speaking countries.

We grow fast and are trying to make the experience with our tool as great as possible. Our goal now is to provide customer support around the clock during weekdays. That’s why we’re looking for a customer support manager from Russia’s far east to help our users get the best experience.

What you’ll be doing

• Answering questions from initial leads that land on the site;
• Communicating with current clients through email, in-app chat and other means of communication including occasional phone calls: helping clients with integration, automated rules setup and learning new features;
• Participating in product development, spotting the bugs and capturing feedback from the customers;
• Reviewing new users and determining which ones are eligible to use the service.

What we expect

• Similar experience for a minimum of 1 year;
• Excellent communication skills – polite and fluent English, both written and spoken;
• Composure – under no circumstances you can lose your temper, even when a customer is being unreasonable and uses strong language;
• The will to educate our clients on how to best use the tool, help them get the most out of the service;
• Overall a kind person, willing to help people and enjoy doing that;
• Being familiar with Facebook Ads and other advertising platforms is a plus.

What we offer

• Full-time job in a small team of 13 people with a flat corporate structure where everyone is invested in the company growth and has a say in how the business evolves;

• Opportunity to learn a lot about digital advertising, converse with folks from all over the world;

• Work from anywhere you like as long as your laptop is around and you’re prepared to work from 12 am to 9 am Moscow time (GMT+3). Ideally you’d be living in Petropavlovsk-Kamchatsky and work from 9 am to 6 pm local time;

• Salary starts at ?40000/mo (after taxes) and grows along with the quality of your work. There is a semi-annual bonus which depends on the company growth;

• All sorts of benefits: all expenses associated with our team gatherings are covered, huge discount on a laptop if you’d like to keep it or a corporate macbook, other perks depending on what you need to get the job done.

In response to this please write a short essay about yourself in English. What are your strongest suits? What are you proud of? What is the worst and the best thing about working in customer support? Why do you think this position is a good fit for you? You can write whatever you feel like writing, the point is to see how good you are at it. We look forward to reading your essay ;)

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; СМИ, маркетинг, реклама, BTL, PR, дизайн, продюсирование; .

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