Service Analyst (PP/QM)

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: РФ, Ступино.

☑ Актуальность объявления:

Это объявление № 5310184 добавлено в базу данных: Пятница, 19 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Суббота, 18 мая 2024 года.

☑ Репутация компании "ООО Mars Information Services":

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☑ Подробности о вакантном месте:

Mars IS is the global division of Mars, responsible for developing, implementing and continuously improving the IT Services that support our business processes. An opportunity exists for Service Analyst covering Manufacturing, Quality Management and Plant Maintenance areas within global service team, which has several offices over the globe. This is a permanent position based in Stupino (Moscow region), Russia.

THE JOB

Would you like to help business to be more effective by governing functional changes to applications? Improve IT support processes? Investigate not obvious issues in order to find root cause? Communicate with global teams in dozens of countries all over the world? To be part of IT hub of young and ambitious professionals? We do. You can.

This role provides functional and technical support for global business applications (SAP modules PP, QM, PM / ETQ Reliance / LabVantage LIMS) with focus on EU region, around 50 factories. The role holder will be accountable for ensuring availability and efficiency of our IT services for the MARS Business Units within the designated functional area.

MAIN ACCOUNTABILITIES AND ACTIVITIES

• Operational excellence
  • coordination of onsite and offshore contractors to meet SLAs for tickets resolution (incidents, requests); for problems resolution (root cause investigation, improvement activities based on issues trend)
  • represent service team within network of key users and functional experts in region
• Projects successful delivery
  • software release/upgrade cycle management
  • service take on of new software rollouts from deployment teams
  • software functional enhancements, based on business requests and recommended template solutions
• Applications service ownership & support processes continuous improvement based on ITIL framework

QUALIFICATION

• 1+ years of SAP experience from service or development / deployment side or from business side as a key user (modules PP, QM, PM - experience in at least 1 of that modules).
• English – upper-intermediate (both verbal and written).
• ITIL framework usage experience is a plus. ITIL certification is preferred.
• Big international company experience is a plus.
• Strong analytical and problem solving skills.
• Good business process understanding on FMCG (Fast Moving Consumer Goods) industry (preferred).

TERMS

• International company;
• Extended social package;
• Open office environment;
• Opportunity to work with team of professionals;
• Opportunity to learn new functionality and business processes, also as practice in some project management and coordination type of work;
• Flexible schedule;
• Relocation package in Moscow region, Stupino city;
• Corporate transport within Stupino city and from Moscow (metro station Tulskaya, Domodedovskaya).

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

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