Travel Agent/Product Support

☑ Основы вакансии:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Место работы (точный адрес): Российская Федерация, Москва, Пятницкая улица, 9/28с2.

☑ Актуальность объявления:

Это объявление № 27926169 добавлено в базу данных: Понедельник, 15 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Среда, 1 мая 2024 года.

☑ Репутация компании "ООО АЙС":

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☑ Подробности о вакантном месте:

App in the Air is changing the way the frequent fliers interact with air travel across the globe. Your personal travel assistant tracks and organizes flights, helps you maneuver airports, and compiles your travel statistics. Whether you are checking in, boarding, taking off or landing, AITA notifies you of any flight-related changes. We are a growing company with almost 6 million users worldwide and counting. AITA was voted App of the Year by Apple in 2015 and Travel App of the Year by Samsung for 2019 as well as featured in an iPad commercial and often on display on Apple products at the Apple Store.

AITA is looking for an experienced travel agent to help support our App users with online airline and hotel booking activities.

What you will do:
• Book flight and hotel travel for users and support change requests
• Fraud checks, user verification and documentation
• Support all forms of inbound communication with user, including chat, phone, and email
• Maintain callback requests and outbound communications as needed
• Welcome and educate new users to our app and B2B product offering
• Look for customer posts and activities on the Web and Social media and respond to them
• Be involved on our social media (could be both answer on the user's questions and look for the interesting SMM ideas)
• Create content for our FAQ (both text and video tutorials)
• Identify, research, and correct ticketing errors
• Other duties as needed

Minimum Qualifications:
• Successful completion of an approved travel school or substantial experience as a travel agent
• Working knowledge of GDS, Amadeus, Farelogix is an advantage
• Experience working with support systems such as Freshdesk, Zendesk
• Familiarity with JIRA and Asana
• Excellent ownership and problem-solving skills to effectively manage timelines
• Ability to multitask and work in a fast-paced, deadline-oriented environment
• Customer obsessed: detail-oriented, strong work ethic and passion for delivering excellent customer service
• Two years previous experience working in customer facing roles in hospitality, customer service or customer experience roles
• Advanced English Fluency; additional languages is a plus
• Ability to effectively work in a Remote environment and be depended on for punctuality and communication
• Tech Savvy: Strong ability to be proficient in multiple platforms
• Self-motivated and a strong team player

Preferred Qualifications:
• Prior experience with ticketing system Farelogix
• Experience with fraud platform Accertify
• Experience preventing and mitigating fraud is an advantage
• Prior experience reading, and interpreting Airline commission contracts
• Prior experience as an ARC specialist
• Knowledge of Carrier Reservation System (CRS), CRS printers, strong understanding of Airline Reporting Corporation (ARC)
• ARC processing experience a plus
• Familiar with both iOS and Android devices
• Basic Data Analysis Skills - Excel, SQL, or Python
• Documentation and Training experience

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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