IT Service Desk Specialist
Вакансия № 27499437 от компании АО ООО «KPMG AUDIT» в населенном пункте (городе) Ташкент на Мультирегиональной Электронной Службе Занятости Населения.
☑ Основы вакансии:
Опыт работы: 1–3 года.
Тип занятости: полная занятость.
График работы: полный день.
Зарплата: по результату собеседования.
Примерное место работы: Республика Узбекистан, Ташкент.
☑ Актуальность объявления:
Это объявление № 27499437 добавлено в базу данных: Суббота, 4 мая 2024 года.
Дата его обновления на этом интернет-ресурсе: Вторник, 7 мая 2024 года.
☑ Статистика объявления № 27499437:
Прочитано соискателями - 21 раз(а);
Отправлено откликов - 0 раз(а);
☑ Репутация компании "АО ООО «KPMG AUDIT»":
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☑ Подробности о вакантном месте:
Responsibilities:
- Accept IT and information security-related requests (received by phone, e-mail, web-based system, personally), registration, resolution or escalation
- Ensuring that user requests are logged and resolved within the agreed time frame (according to SLA if applicable)
- Escalate problems reasonably, accurately and on time to the IT Service providers, for example in case of a network failure or a computer or service failure and keep users with outstanding problems informed of the status and any unforeseen delays in the resolution process
- Handling the first line of MS Teams, audio and video-conference systems,
- Handing Multi-functioning devices (print, scan, copy)
- Provide first line technical support and problem-solving in cases of user hardware/software failure
- Providing of first line technical and/or support and problem-solving in cases of network failure and multi-function devices errors (print, scan, copy)
- Provide installation and upgrading of computer systems hardware and software
- Provide consultation and training for end users
- Participate in execution of the ITS projects if required, installing software when agreed, etc.
- Maintaining the IT Service Desk related databases and documentation
- Compliance with IT Services procedures and policies, IT knowledge databases
- Warehouse inventory
Competencies, Skills and Experience:
- At least 1 year of working experience in support.
- Intermediate level of English, both written and oral.
- Fluent Russian
- Higher education (in Computer Science, Mathematics or Engineering area is a plus)
- Knowledge of networking technologies basics
- Good interpersonal and communication skills.
- Advanced user of MS Office products (mainly Word, Excel, Outlook, PowerPoint), MS Teams.
- Strong knowledge of Windows 10 (certificate is a plus)
- ITIL knowledge will be an advantage
- Active Directory and SCCM knowledge is a plus
- Team member with strong interpersonal skills
- Able to work under pressure
- Ready to take on responsibility
We offer:
- Usage of modern OS and technologies like Windows 10, MS Office O365, MS Teams, SCCM and others
- Support of the various information systems to be used by up to 1500 users in 8 offices located at 6 countries
- Powerful and fast laptop with SSD and monitor
- Comprehensive remuneration package
- Opportunities for career and professional growth
- A wide range of training and development programs (including English)
☑ О компании:
Логотип (эмблема, торговая марка, бренд) компании:
Сфера деятельности компании: Финансовый сектор; .
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