Bellboy

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: сменный график.

Зарплата: по результату собеседования.

Место работы (точный адрес): Республика Казахстан, Нур-Султан, Нур-Султан (Астана), улица Сауран, 46.

☑ Актуальность объявления:

Это объявление № 11010973 добавлено в базу данных: Пятница, 29 марта 2024 года.

Дата его обновления на этом интернет-ресурсе: Суббота, 27 апреля 2024 года.

☑ Репутация компании "ТМ Hilton Astana":

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☑ Подробности о вакантном месте:

Primarily responsible to Greet and Welcome all guests to the hotel and relieve guests of their luggage on arrival. You will ensure that the highest standards of hospitality and welcome are demonstrated at all times and that all guest requests are dealt with in a prompt and courteous manner.

DUTIES AND RESPONSIBILITIES:

• Checks the daily arrival list for VIPs or guests with special needs.

• To be present at the Concierge/Reception desk or in the lobby to be ready to assist guests, colleagues, and visitors when requested.

• Ensure the collection and delivery of guest luggage and equipment in an efficient and timely manner.

• Tag baggage and return the identification slips to guests.

• Assists guests with luggage to the front desk.

• Escorts guests to room, placing luggage in the room assigned by the front desk.

• Inspects guest room for order and adequate supplies and informs guests of room amenities

• Delivers faxes, messages, packages, and flowers to guests' rooms and other offices.

• Provide items on loan to guests and collect the items back from the guest before departure.

• Inform Front Desk Cashier to charge items given on loan, in case there are any charges applicable.

• Ensure the efficient delivery and collection of group luggage.

• Ensure that the guest has verified that all luggage has been accounted for.

• Ensure safe storage and collect ticketing of guest coats and personal items.

• Assist guests with Long term luggage storage requests / Left luggage requests.

• Update and file the left luggage request form / Long Term luggage request form.

• Update and file errand cards.

• Update the Luggage movement register.

• Transport departing guests' luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.

• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service.

• Assist the Concierge on duty with his/her duties during busy periods and breaks.

• Assist with answering the telephone and taking messages, transferring calls or dealing with inquiries.

• To provide efficient luggage storage, delivery and collection service.

• Perform any other works as and when assigned by the management.

PREREQUISITES:

• Previous experience in hospitality would be preferred and Commitment to delivering a high level of customer service.
• Be a good team player and Flexibility to work a variety of early and late shifts.
• Able to stand for long hours.

EXPERIENCE:

• Previous experience working in a luxury 4 or 5-star hotel or serviced apartment environment.
• The successful candidate is likely to have a passion for customer service, excellent communication skills.
• Good levels of written and spoken English, Kazakh, and Russian.

CONDITIONS:

• International Brand experience and Career Development
• Training and Development opportunities
• Social package
• Corporate Hilton Travel Program

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Гостиницы, рестораны, общепит, кейтеринг; .

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