Support Centre Specialist

Вакансия № 26173151 от компании Smart Solutions Group в населенном пункте (городе) Баку на Мультирегиональной Электронной Службе Занятости Населения.

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: от 500 до 700 AZN.

Место работы (точный адрес): Азербайджанская Республика, Баку, улица Таги Шахбази, 4.

Это объявление № 26173151 добавлено в базу данных: Понедельник, 6 мая 2024 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 7 мая 2024 года.

Прочитано соискателями - 28 раз(а);
Отправлено откликов - 0 раз(а);

Responsibilities:

Work on the first and second line of technical support for users, processing requests from users by phone, chat, by mail, followed by the establishment of tickets in the Jira Service Management (Document all information about the ticket in accordance with standard operating procedures);
Advise users on the operation of the products;
Manual testing of site functionality;
Interaction with QA, UX / UI and developers on the way to solving user issues and problems;
Participation in the formation of the knowledge base;
Constant analytical work to identify the "pain" of users in order to minimize the manifestation of identified problems or completely eliminate them;
Accompanying suppliers through the processing of written requests and calls (depending on Customer and subject to instruction of Support Center Head);
Calling potential clients and scheduling demonstrations, conducting demonstrations in order to launch the first trades by the client on the site (upon request);
Calling potential and existing Customers in order to provide information on products and services
Working with user manuals. Identification and correction of inconsistencies between the document and the current state of the system;
Any other duties as assigned by the Support Center Head.

Requirements:

Support specialist must have a higher or incomplete higher education;
Knowledge of customer service practices and principles;
Excellent data entry and typing skills;
Superior listening, verbal, and written communication skills in Azerbaijani, English and Russian;
Ability to handle the stressful situations appropriately;
1 year + Work experience as a Call Centre Representative / Receptionist / Customer Manager;
Strong Team working skills;
Multitasking ability;
Excellent problem-solving capabilities;
Fluency in basic Microsoft Office programs.

Conditions:

Логотип (эмблема, торговая марка, бренд) компании:
Логотип (торговая марка, бренд, эмблема) Smart Solutions Group