Customer Support Representative (Russian/English)

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Азербайджан, Баку.

☑ Актуальность объявления:

Это объявление № 23718924 добавлено в базу данных: Вторник, 2 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Среда, 1 мая 2024 года.

☑ Репутация компании "Binance":

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☑ Подробности о вакантном месте:

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.

Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.

Support will be in Russian & English, applicants need to speak both languages.

Responsibilities:

• Handle 7*12H high volume live chat and other online tools
• Provide accurate, valid and comprehensive information.
• Follow communication procedures, guidelines, and policies.
• Support other business units with customer liaison, accurately document customer requests
• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
• Go the extra mile to engage customers

Requirements:

• College degree or above
• Fluent Russian language, and advanced English speaker
• Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
• High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
• Ability to work under pressure, strong communication skills and exceed beyond expectation
• Passionate for customer service industry and can accept to work under different work shifts (including night shifts)
• Positive about the crypto industry

Conditions:

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
• Fast moving, challenging and unique business problems
• International work environment and flat organization
• Great career development opportunities in a growing company
• Possibility for relocation and international transfers mid-career
• Competitive salary
• Flexible working hours, Casual work attire

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

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