Customer Success Director
Вакансия № 23155862 от компании Brain Source International в населенном пункте (городе) Киев на Мультирегиональной Электронной Службе Занятости Населения.
☑ Основы вакансии:
Опыт работы: 3–6 лет.
Тип занятости: полная занятость.
График работы: полный день.
Зарплата: по результату собеседования.
Примерное место работы: Украина, Киев.
☑ Актуальность объявления:
Это объявление № 23155862 добавлено в базу данных: Четверг, 18 апреля 2024 года.
Дата его обновления на этом интернет-ресурсе: Вторник, 30 апреля 2024 года.
☑ Статистика объявления № 23155862:
Прочитано соискателями - 53 раз(а);
Отправлено откликов - 0 раз(а);
☑ Репутация компании "Brain Source International":
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☑ Подробности о вакантном месте:
We are looking for a Customer Success Director for an exciting opportunity to participate in and help shape our customers' journey to our client, we need a team player who is ready to make the role their own and bring their own ideas and innovations to the operation of our customer success department.What do we expect?
- The ideal candidate is passionate about customer advocacy and has a proven track record in the technology/SaaS and customer success arena for executing on best-in-class customer experience for three or more years. - This experienced leader will become an integral part of a high-growth organization that is transforming the way our customers achieve success.
- Customer Success Director will lead all core functions responsible for customers realizing value through their access to our products. Our Customer Success owns the orchestration of the full customer journey from implementation/onboarding, customer success management, and support.
- This critical leadership role will focus on designing and executing customer success strategy to help our customers to optimize their business while delivering a great-class customer experience.
Responsibilities:
- Manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success;
- Manage a team of customer success managers;
- Establish and execute a Customer Success manager education plan;
- Be an advocate for all assigned clients by understanding their business deeply and leveraging PeopleForce’s solutions;
- Work closely with Sales colleagues to support business reviews, ensure renewal of annual recurring revenue, and identify and support growth across an assigned portfolio of clients;
- Partner with the Training Manager to support On-boarding activities and ongoing Customer Education
- Provide feedback to the Product Team to help improve platform offerings;
- Continually create or refine processes and internal documentation;
- Support all pillars of the Customer Success function as needed;
Requirements:
- 3+ years performing Customer Success/Support Services experience of SaaS products preferred (on-boarding, implementing, adoption, value realization, and retention);
- Experience in SaaS implementations focused on reviewing project plans, governance structure, team composition, and other project-related artifacts to assess risk and provide best practice guidance is a plus;
-Experience working with SaaS software customers and leading them through adoption and usage strategies and through value maximization plans for their organization;
- Experienced leading/facilitating customer success initiatives cross-functionally (Development, Sales, Consulting, Support, Customer Success, Partners);
- Strong communication & negotiation skills to influence internal stakeholders;
What do we offer?
- Work in a young, modern team of professionals in an international company;
- Ample opportunities for professional growth;
- Office located in central Kyiv;
- Remote or partly remote job;
- Flexible work schedule, within 8 working hours a day (Mon-Fr);
- Coffee & biscuits, fruits, etc to make you feel comfortable in our office;
- Annual leave (20 working days), Sick leave (10 working days);
- The practice of English (regular communication with the top management of the company in English);
- Ample opportunities for professional growth;
☑ О компании:
Обратите внимание на веб-сайт компании - http://www.brain-source.com - с подробной информацией об организации, в том числе контактными телефонами.Логотип (эмблема, торговая марка, бренд) компании:
Сфера деятельности компании: Услуги для бизнеса; .
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