Project Manager (USA) / Менеджер проектов / Руководитель операционной деятельности

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: по результату собеседования.

Примерное место работы: Украина, Киев.

☑ Актуальность объявления:

Это объявление № 22448994 добавлено в базу данных: Суббота, 20 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Среда, 1 мая 2024 года.

☑ Репутация компании "Rapidus Inc.":

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☑ Подробности о вакантном месте:

В компанию требуется Project Manager

Работа удаленная, в часовом поясе штата Калифорния (Pacific Time)

Полный рабочий день (8 часов в день, 40 часов в неделю)

Обязательное требование - знание Английского языка не ниже upper intermediate.

Пожалуста, смотрите описание вакансии ниже:

US-based fast-growing company is looking for a career professional for a Customer Support Lead role. This is a remote role that requires 7 am - 7 pm Pacific (Los Angeles, GMT-7) timezone and good English knowledge. Training will be provided at the company’s expense.

We are looking for an experienced, dedicated Team Lead for a group of 3 to 5 Customer Support Agents.

The next experience is required: Team Lead (sales or customer support), Project Manager, Team Manager, etc.

Summary:

• Customer support experience is required

• Work hours are between 7 am to 7 pm Pacific timezone and may include time on weekends. You have to be comfortable with this time zone.
• It requires communicating in English, writing, and speaking. You need to speak excellent English. No exceptions.
• This is a fully remote role, work from where you prefer, as long as you have a stable and fast Internet connection.

Responsibilities:

• Be a part of the Customer Support team. Coaching new and old crew members. Creating a real SUPPORT.
• Monitor and address escalations to ensure complete customer satisfaction with the service while maintaining an informative and efficient environment for partners to work on work orders.
• You will be presented with a segment of work orders that are identified as a risk or require attention, and you will have to promptly understand the issue, explore options, present and confirm the resolution, and ensure completion of them.
• Time to respond and customer satisfaction is critical and the key to the success of your role.
• Onboarding of the new partners, and providing valuable process insights and feedback to the Products team to help continue improving our backend system and minimize manual efforts.
• Contribution to the public-facing and internal documentation for partners’ guidelines, processes, and FAQ.

Required:

• Focus on customer satisfaction
• Excellent writing and speaking English
• Excellent communication skills
• Experience managing CSR*s*
• Fast response time
• Comfortable multitasking
• Ability to quickly understand and solve issues
• Remote work experience with a fast and reliable Internet connection
• Time management skills
• Passion for high tech, software development, and QA
• Critical thinking
• Quick decision making in intense situations
• Learn quickly and independently
• Technology savvy (SaaS-base tools, Excel, Word, CRM, Helpdesk, control dashboards, etc)
• MBA/Economical or Finance education preferred

Additional info:

• Paid training
• Starting salary is from $700 per month depends on your experience
• Check the company’s website rapidus.com

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

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