Customer Success Manager

☑ Основы вакансии:

Опыт работы: не требуется.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Казахстан, Алматы.

☑ Актуальность объявления:

Это объявление № 21919553 добавлено в базу данных: Понедельник, 15 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Вторник, 30 апреля 2024 года.

☑ Репутация компании "Представительство Mersys Europe Gmbh в городе Алматы":

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☑ Подробности о вакантном месте:

Mersys is a leading cloud software company, based in Germany, growing rapidly. We are building and commercializes Campus product, an advanced Education Technology solutions combining, within one single integrated solution, an education data platform AI enabled and best in class applications in the domain of school resources management, learning management as well as student information. Mersys is at the leading edge of applying cloud technology and AI to the education world

As a Customer Success Manager you will help clients realize their goals utilizing the Campus by Mersys suite of solutions. In this customer-facing role, you will enable customer champions to accelerate their time to value and you will ensure that the goals defined in the purchase process are realized. You will work collaboratively with sales, service, and product teams to drive program execution from the initial sale and throughout the customer lifecycle. You will be expected to ensure that the initial installation goes smoothly, establish a regular cadence of customer touch points, monitor incident reports and feature requests for timely outcomes, and generally be the customer’s advocate within the Mersys Services organization. This is a challenging position in a very fast-paced environment where communication will be key. The ideal candidate will be self-motivated, a proactive contributor, and strive toward being a subject matter expert.

The goal of the Mersys Customer Success Program is zero churn; we exist to never lose a customer.

Essential Functions
• Partner with Sales to understand customer purchase criteria and translate those criteria to successful product adoption
• Engage multiple customer stakeholders to understand business needs and ensure Mersys meets those needs
• Support the customer through the renewal of purchased products
• Identify opportunities to expand the use of the Mersys portfolio in customer accounts
• Build and maintain customer and internal relationships
• Customer-facing experience is required
• Onboard new customers into the customer success program
• Lead customer-facing quarterly business reviews
• Maintain a regular cadence of customer conversations and document the outcomes of each engagement, capture the representative notes measuring customer health
• Complete customer renewals

Job Requirements
• Exceptional oral and written communication skills in Russian, English and …
• Ability to work collaboratively within a distributed team environment to meet goals, while responding to changing business and technical conditions
• Ideal candidate will have demonstrated experience in BTB or BTC solutions
• SaaS application support or implementation experience

Education
• A Bachelor of Science Degree in Engineering or Computer Science, or equivalent experience
• Experience supporting customers through software implementations
Fluent English
• Strong problem-solving, negotiation, and organizational skills

Location:
The position is based in Almaty, Kazakhstan

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Информационные технологии, системная интеграция, интернет; .

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