Customer Service Professional

☑ Основы вакансии:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Республика Казахстан, Алматы.

☑ Актуальность объявления:

Это объявление № 21723156 добавлено в базу данных: Суббота, 13 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Суббота, 4 мая 2024 года.

☑ Репутация компании "ТОО Ред Булл Казахстан":

Читайте свежие отзывы сотрудников об этом работодателе здесь!

Оставить своё мнение об этой компании тут без регистрации и бесплатно.

☑ Подробности о вакантном месте:

PURPOSE OF THE JOB

The Customer Service Professional represents the first point of contact for Red Bull

Customers providing support as well to the internal customers/stakeholders.

He/she is responsible for the supply chain execution of finished goods & visibility

items and for the execution of the order to cash process.

KEY RESPONSIBILITIES

• Ownership for complete order process, for both finished goods and VISITs in SAP, including events and services of RB coolers/VISIT items.

• Full support with documentation and leading customs clearance process

• Shared responsibility for customer satisfaction and customer-related KPIs.

• Track delivery from 3PL to end customer while ensuring high-quality service.

• Work towards the resolution of logistical and operational issues originating both from the 3PL and the customer.

• Responsible for the creation and update of the relevant master data related to customers, including pricing in CPM.

• Preparation of all relevant legalized order documentation including ESF any other applicable shipment documentation.

• Provide accurate and helpful information to support internal and external customers being the interface with the logistics providers for issues related to the deliveries.

• Ensures that processes are executed according to corporate governance and guidelines.

•Escalates to the key user and Operations Leader processes out of standards and contributes proactively in the improvement of processes.

• Goods movement entries in SAP (handling in the system of all claims and returns arising from outbound product movement through to the issuing of the credit note to the customer. Monitoring consignments in SAP – tracking and tracing).

• Ensures proper documentation (manual, guidelines, BPPs) is all organized and filed for easy access.

• Delivery of product samples to Quality Management.

• Treatment of complaints from consumers.

• Coordinates the request from customers in alignment with Quality

Management of internal & external certificates.

• Month/Year-end closing, execution, and monitoring of periodical tasks

• Supports the checking & issuing of invoices.

EXPERIENCE, KNOWLEDGE & SKILLS

• +3 years in the logistics department (customer service, customs clearance, supply planning)

• Experience in working with customs and certification is preferable

• Attention to detail

• Strong communications skills (verbal and in writing)

• Excellent telephone manner

• Work under pressure, good time management

• Ability to multi-task essential

• Proactive, empathetic, patient

• Developed problem solving and analytical skills

• Proactive outlook on continuous improvement

• ERP Knowledge (preferably SAP)

• Microsoft Excel knowledge

EDUCATION REQUIREMENTS: Bachelors degree in Supply Chain, Business or

related field

☑ Отклинуться сообщением, резюме, запросить телефон, отправить жалобу (претензию):