Customer Service Team Leader

Вакансия № 18673324 от компании MROsupply в населенном пункте (городе) Батуми на Мультирегиональной Электронной Службе Занятости Населения.

☑ Основы вакансии:

Опыт работы: 1–3 года.

Тип занятости: полная занятость.

График работы: удаленная работа.

Зарплата: от 1000 до 1000 USD.

Примерное место работы: Грузия, Батуми.

Это объявление № 18673324 добавлено в базу данных: Вторник, 30 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Понедельник, 3 июня 2024 года.

Прочитано соискателями - 105 раз(а);
Отправлено откликов - 0 раз(а);

Responsibility:

Effective management of staff handling inbound and outbound calls in the Contact Centre
Implement and manage the Contact Centre strategy
Quality Management: Conduct call evaluations and implement intervention strategies to improve quality of service and improve performance
Review, drive and manage team performance and focus on building a high performing team
Retain ownership of and manage customer queries within turnaround times
Assist the CS Team by immediately escalating all technical challenges
Able to utilize Contact Centre metrics to improve the Teams productivity and overall performance
Able to recruit, motivate, coach, train and develop the Team to operate at an optimal Level
Able to work and up-skill the team to reach the desired levels of competency
Able to effectively implement incentives that will drive desired behavior, increase productivity and team performance
The creation of user guides and Frequently Asked Questions that will eventually support customers in a fast, effective and efficient manner
Take responsibility for personal development

Requirements:

2 years Customer Service Team Leader experience
Proven track record of leading a team of Call Centre Agents
Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
Experience working with CRM systems
Strong problem-solving and interpersonal skills
Excellent verbal and written communication skills
Proficient in conflict management
Ability to demonstrate the process in developing a team
Ability to demonstrate how to work with different personality types
Workplace/work from home
- Fast, reliable internet (minimum 20 mbps download/5mbps upload
- A quiet space to work
- A reliable computer
- A Headset with a noise canceling microphone

We offer: