Senior CRM specialist

☑ Основы вакансии:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: от 120000 до 140000 руб..

Примерное место работы: Россия, Москва.

☑ Актуальность объявления:

Это объявление № 2240333 добавлено в базу данных: Суббота, 6 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Пятница, 26 апреля 2024 года.

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☑ Подробности о вакантном месте:

UK FTSE LISTED COMPANY and one of the largest event organisers in the world is looking for CRM specialist

Responsibilities:

• Supervises processes & provide support to sales & marketing teams:
  • Account & Contact Management
  • Order Processing
  • Retention, upsell, grow and cross sales
  • Sales Pipeline
  • Reports & Dashboards
  • Monitor and report on adoption, usage, key metrics and issues
• Visitor data management:
  • Ensures trade show visitor data is brought in and inputted in the desired format
  • Liaises with Event Directors to coordinate data clerks / resource requirements
  • Applies quality measures and qualify the final data set for segmentation & promotion activities[KK1]
• Integrated Solutions & Applications:
  • Provides 1st / 2nd line support to integrated solutions and applications such as Online Floor Plans, Document Management, E-Signature Automation
• Data Quality:
  • Monitors user behaviour and identify data quality / depth related issues
  • Restricts data input to system screens and data templates that are approved by the Group
  • Benefits from automated reports to monitor data completeness KPIs
  • Coordinates data cleansing and deletion exercises as per the guidelines & policies
  • Engages in data quality audits (planned or spot) with guidance from the line manager
• Policy Implementation:
  • Internalises all privacy, data & information security documents
  • Helps the Group with the localisation and version control of relevant documents
  • Adopts a non-compromise approach and escalate non-compliance with line manager(s)
• Trainings & Communication:
  • Assist the Group with the production and localisation of training materials
  • Plans and coordinates training sessions for new users and organises follow up sessions to ensure adoption against existing and new functionalities
  • Manages end-user communication; such as the CRM Monthly/Weekly support newsletter and customer events
• Support:
  • Continuously monitors system performance across the CRM system and integrated solutions
  • 1st / 2nd line support across the CRM and integrated solutions
  • Uses the dedicated Help Desk automation software to respond to, track, escalate and close issues

Requirements:

• Experience & Knowledge - Essential

• University Degree in Business Administration, Management of Information Systems or Computer Science
• Strong Customer Relationship Management system experience and excellent computer skills
• At least 18 months experience of Microsoft Dynamics administration and support
• Previous experience of data cleansing/purging essential
• Able to conduct research into database issues, standards, logs and products

• Experience & Knowledge - Desirable

• Email marketing and campaign experience (preferably via a CRM system) is beneficial
• Previous experience in delivery of training to small groups beneficial
• Events, exhibitions and / or business media background

• Skills - Essential

• Excellent communication skills
• Strong presentation and interpersonal skills
• Analytical
• Outstanding Attention to detail
• Ability to meet deadlines
• Ability to present ideas in user-friendly language Ability to prioritise and execute tasks in a high-pressure environment with international exposure
• Fluent in Russian and English (Business-proficient)
• Strong customer services and problem-solving skills

• Skills - Desirable

• SQL knowledge is a plus
• Multi-language skills

• Personal Qualities - Essential

• Motivated, confident and enthusiastic
• Passion for learning new technologies and grow in architectural design and coding capabilities
• Ability and willingness to work flexible hours as projects require
• Self-starter
• Consistent
• Team player
• Well organised
• Creative
• Results driven

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Услуги для бизнеса; .

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