Вакансия № 3685316 на Электронной Службе Занятости Населения от компании Deloitte на должность Service Desk Supervisor - CIS Technology Services (IT) - Internal Client Services Department в населенном пункте Москва

☑ Основы вакансии:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Примерное место работы: Российская Федерация, Москва.

☑ Актуальность объявления:

Это объявление № 3685316 добавлено в базу данных: Понедельник, 1 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Пятница, 19 апреля 2024 года.

☑ Репутация компании "Deloitte":

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☑ Подробности о вакантном месте:

Deloitte is seeking a Service Desk Supervisor to join the CIS Technology Services (IT) Group within the Internal Client Services Department at the Moscow office.

If a path doesn’t exist, create your own.

Deloitte is one of the leading international professional services firms that offers audit, consulting, corporate finance, enterprise risk, and tax and legal services. Deloitte is represented in six of Russia's largest cities, including Moscow, Saint Petersburg, Ufa, Ekaterinburg, Novosibirsk and Yuzhno-Sakhalinsk, where over 2,100 of our specialists are employed.

Our vision and strategy, developed in collaboration with leadership and member firm partners from around the world, focuses on working together As One across geographic, functional, and business borders to deliver excellence in all of the services provided by our member firms.

The role will involve:

• Provide 1st level support to internal clients by phone, written request, or physical interaction;
• Install and configure computers and other equipment both hardware and software parts;
• Develop end-user documentation such as user guides, policies and procedures, training materials, etc;
• Assist other team members: knowledge sharing, team player;
• End user training: preparation of materials, courses handling, feedback collection.
• Lead Service Desk Teams across Russia and CIS (up to 10 people): RU, AZ, GE, AM.
• Cooperation with Procurement Team on equipment provisioning and budget process;
• Reporting preparation, review, analysis on monthly basis + upon request;
• Assets Management, License Management, Service Catalogue Management, Printing Service overview;
• Problem Management;
• Documentation on processes and policies preparation, update, review;
• Assist Service Desk Manager in a day to day operational tasks.

Requirements:

• Higher technical education;
• Good knowledge of computer hardware and software Win 8,10 as mandatory requirement;
• Practical knowledge of installation and maintenance of computers;
• Written and verbal communication skills in Russian and English;
• Working experience in the same area for no less than 2 years;
• ITIL Certification is a plus;
• User-friendly, polite, patient; Able to explain technology in simple, understandable way;
• Ready to work under pressure\overtime;
• Team player with strong interpersonal skills.

Corporate citizenship

At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live by our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society, and make an impact that matters.

Deloitte is led by a purpose: to make an impact that matters. Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an organisation that is held up as a role model in terms of quality, integrity, and positive change.

At Deloitte we are completely committed to attracting and retaining professional and ambitious talent and as such we are absolutely dedicated to investing in and helping our people to excel. The fact is we believe building strong relationships with our people is as important to the success of our business as building strong relationships with clients.
We are flexible in our approach and are committed to changing, adapting and improving both internally and with regard to the services we offer our clients. As a result, we look for candidates who are not only skilled professionals in their field, but who can also partner with us - candidates who are able to adapt, change and drive this exciting improvement forward with us. We are dedicated to giving you all the tools available to fulfil your potential and we are able to offer you our 100 percent commitment as your career partner for the journey.

Our strategy and our aspiration is to be the undisputed leader in professional services. One of Deloitte’s key business leadership priorities is to attain a globally uniform level of quality in each of our core services. Development of the Talent Standards is a global initiative which aims to define and activate a consistent standard for talent around the world for each of our global core services and service lines, and across all of our Member Firms. Please follow the link to learn more about the Global Talent Standards.

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted.

Please note that you will be asked to provide your passport details in order to complete the application process.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Услуги для бизнеса; .

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