Вакансия № 2830189 на Электронной Службе Занятости Населения от компании Wrike на должность Manager, Customer Success & Consulting в населенном пункте Санкт-Петербург

☑ Основы вакансии:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: гибкий график.

Зарплата: по результату собеседования.

Место работы (точный адрес): РФ, Санкт-Петербург, Площадь Ленина, Свердловская набережная, 44Д.

☑ Актуальность объявления:

Это объявление № 2830189 добавлено в базу данных: Воскресенье, 24 марта 2024 года.

Дата его обновления на этом интернет-ресурсе: Пятница, 19 апреля 2024 года.

☑ Репутация компании "Wrike":

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☑ Подробности о вакантном месте:

Wrike is a work management platform that is revolutionizing the way people work and collaborate. Our product incorporates top-notch engineering, design and usability. Our professional services team focuses on the onboarding and success of a rapidly growing international customer base of over 14,000 customers. We are headquartered in the heart of Silicon Valley (San Jose) with passionate teams located worldwide.

At Wrike we tackle the problem of improving how work happens. It’s something everyone wants to accomplish, but success often hinges on a clear game plan and a strong start. It’s our job to assess their current pains, understand their organizational goals – both immediately and in years to come – and use Wrike to provide a framework to improve their operational excellence.
We are looking for a Manager for our Wrike Services team based in St Petersburg, Russia. In this role, you will play a key part in growing and leading our Customer Success team in St Petersburg. You will coach and grow our great team into future leaders in the organization. You will also oversee our delivery of services to some our key accounts in the region as well as actively contribute to the Wrike Professional Services strategy.

In particular, your responsibilities will include:

• Stays on top of weekly activities of direct reports and holds them accountable for account management aspects of the role (e.g. all newly assigned accounts are being reached out to promptly; clients in onboarding are moving through the onboarding steps in good pace; outreach to ongoing accounts is happening in line with expectations) and
• Coaches direct reports as needed on account management aspects of the role.
• Track’s direct reports activities in Gainsight (completing CTAs, adding meeting notes) and intervenes when expectations are not met.
• Helps onboard the team to process changes across the organization and articulates not only the how but also the why of why this is important
• Perform periodic performance reviews with each team member and provides recommendations to upper management on % bonus achievement for the team members.
• Step into difficult client situations that your direct reports escalate to you, and if can’t solve the issue yourself, escalate to the regional services leader
• Manage the engagement of the team and all its members, ensuring a staff retention of greater than 90%
• Manage the operational aspects of the team including tracking and managing direct reports' workload.
• Communicates openly and proactively to upper management issues and suggested solutions.
• Actively contribute to the overall services strategy including initiatives to improve the user experience of our services, metrics, organisational structure.
• Comes up with suggestions on how to improve internal customer success processes and best practices for working with clients
• Is starting to establish himself/herself as a liaison with related teams (sales, account mgmt, product, etc), provides suggestions on how to improve collaboration/ handoffs and drives some of these ideas to action

Requirements:

• Bachelor’s degree
• 5+ years of professional experience in a customer facing environment, ideally with organizations adopting new software solutions and technologies.
• 3+ years of direct people management responsibility in customer facing Software Services team
• Outstanding verbal and written communication skills.
• Experience in managing a Learning Management System (LMS) or the creation of E-Learning content a plus.
• Proven experience in presentation skills to all levels of an organization, with the ability to present complex ideas in an engaging way, or dive into the technical detail as needed.
• Passionate about personal and team productivity

• Excellent understanding of standard business process and organizational structure.

• Strong experience in using project management methodologies such as Agile, PMI, Lean
• Experience in managing change within organizations that are adopting new technology
• Proven ability to coach and mentor team members.
• Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience.
• Excellence in foreign languages is a plus

• Possess qualities that make a good Wriker:

• Critical thinker, generally curious—a true problem solver

• Passionate about learning and improving every day, and motivated to excel

• Open to feedback; coachable

• Strong team player

• Self-starter with strong ownership skills, willing to go above and beyond the job description
• Possess qualities that make a good Wriker:
  • Critical thinker, generally curious, problem solver
  • Passionate about learning and improving every day, motivated to excel
  • Open to feedback, coachable
  • Strong team player
  • Self-starter with strong ownership skills, willing to go above and beyond the job description
  • Creative and innovative

Conditions:

• Flexible work schedule;

• Comfortable office with massage chair, shower, kicker and XBox;

• Free office lunches for team members (+ tea & coffee);

• Medical and dental care;

• Medical care for family and children;

• Partial compensation for parking;

• English classes in our office (including classes with native speaker);

• Sport activities (football, volleyball);

• Relocation bonus for candidates moving from other cities;

• Excellent opportunities for professional growth;

• Awesome corporate events that you won't forget.

☑ О компании:

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