Вакансия № 2644391 на Электронной Службе Занятости Населения от компании ООО Expedia Inc на должность Manager (Lodging Content Operations) в населенном пункте Санкт-Петербург

☑ Основы вакансии:

Опыт работы: 3–6 лет.

Тип занятости: полная занятость.

График работы: полный день.

Зарплата: по результату собеседования.

Место работы (точный адрес): Россия, Санкт-Петербург, Площадь Александра Невского 1, Площадь Александра Невского 2, Синопская набережная, 22.

☑ Актуальность объявления:

Это объявление № 2644391 добавлено в базу данных: Пятница, 19 апреля 2024 года.

Дата его обновления на этом интернет-ресурсе: Среда, 24 апреля 2024 года.

☑ Репутация компании "ООО Expedia Inc":

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☑ Подробности о вакантном месте:

Job Description

The successful candidate will manage a team of Lodging Content Associates and is responsible for the onboarding of new hotel partners within Russia, Ukraine and CIS countries and the delivery of operational KPIs including high-quality content, product, rates & inventory onto Expedia Inc. sites, supplier engagement /customer service issue management.

Stakeholder management is a key skill as the successful candidate will work closely with sales teams (Market Managers), hoteliers, and colleagues from content, media, star ratings, data management, geography, and localization teams, as well as stakeholders from other departments when involved in regional or global projects and initiatives. This role will report into Director for Central & Eastern Europe within the Global Supply Operations group (GSO).

Responsibilities

• Build and manage a cohesive team of Lodging Content Associates, providing ongoing training, career path development and soft skills/employee development
• Perform stakeholder management responsibilities inclusive of influencing at a region, market, or functional level on operational performance matters.
• Effectively collaborate with internal partners to raise and resolve issues, inclusive of challenges at a site or broader level
• Participate in budget management matters such as headcount management and morale.
• Efficiently balance capacity, ensuring that workload is throttled across sites or regions as needed
• Continuous improvement of processes and workflow analysis
• Accurate reporting and tracking of operational performance; developing action plans for improvement.
• Own all key performance metrics, including, but not limited to, average handle times, case age, partner experience
• Assume other content and project tasks, as assigned by EMEA Director

Work Experience and Education Guidelines

• Minimum three years of team management experience in an operational/hospitality/OLTA would be desirable
• Proven ability to work efficiently in a deadline-driven environment
• Team-management and/or Project-management experience
• University degree
• Travel industry experience
• Solid understanding of the hotel industry and differing amenities that appear in different types of hotel product
• Experience with content databases and management tools

Core Competencies

• Fluency in Russian & English essential, both oral and written
• Excellent skills in communication, cross-team work, and creative solutions
• Excellent writing, spelling, and grammar skills, with keen attention to detail
• Able to complete work to program standards by making independent decisions by applying definitions & criteria
• Excellent skills in MS Office, including Word, Outlook, Excel, and PowerPoint. Experience with Access a plus
• Knowledge of SharePoint and Salesforce a plus
• Sales/negotiation skills a plus

Expedia is committed to creating an inclusive work environment with a diverse workforce.All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Please submit your CV / Cover Letter in English.

☑ О компании:

Логотип (эмблема, торговая марка, бренд) компании:

Сфера деятельности компании: Гостиницы, рестораны, общепит, кейтеринг; Информационные технологии, системная интеграция, интернет; Услуги для бизнеса; Услуги для населения; .

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